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Frequently Asked Questions

General Information

Can I use my own photos to create my artwork?
Yes you can easily upload your own photos from your computer to our image editor in the website, then you can choose your size, filter and framing option.
Does my photograph need to be high resolution?
We recommend a minimum 2MB, 300 DPI image for best results. Most standard iPhone images will work. You will receive a proof in the image editor that will also indicate if the image quality is not high enough.
Can I order artwork without a framing option?
Yes you can request the “no frame” option.
Do you offer standard picture sizes?
Yes we offer six standard picture sizes. The details can be found in the Products section or in the image editor within the website.
Do you deliver and install my picture?
You can choose the shipping option of your choice and your artwork will be delivered complete with hardware, framing and an easy to use template for installation
What if I want artwork in a non-standard size or framing option?
We are happy to work directly with you on a custom request. Please email us at info@offthewallonthefence.com.

Orders and Returns

Is shipping included in the price of my artwork?
No, shipping and taxes are both extra.
Are taxes included in the price of my artwork?
No, taxes and shipping are both extra.
Can I cancel my order?
Yes you can cancel your order within 48 hours of placement by contacting info@offthewallonthefence.com
What is your refund policy?
If you are not satisfied with your product for any reason you can return it within 30 days of receipt for a full refund. We will require the product to be sent back to us.